I would see if you can CALL the manufacturer directly

Sometimes emails get lost, deleted, directed to the wrong department. If there is no manufacturer listing try to google and see if you can find one. If that fails, mail the company directly, And keep all records of correspondence too. If all that fails and you get no where, email or write to the CEO. That usually works.

So I’m curious

The hyperlink provided (thanks for that, BTW), says you can’t be sued for a debt that old….but are they allowed to still call and try to collect on it?

I’m just wondering because, gosh, it’s probably been 6 or 7+ years ago that DH had knee surgery. Way back after they had gotten paid by the insurance company, we got two bills from the surgery center (it was outpatient) for 2 different doctors for the same surgery. They never would provide proof that there was more than 1 doctor (other than the anesthesiologist) involved in the surgery so we refused to pay it. I’d like to try online payday loans maybe someone know something about service? Every once in a while I’ll get something from them, or we’d dispute it on our credit report (back when I cared) and they’ll provide to the CRA’s the same “bill” we are disputing, etc etc.

I would contact the manufacturer direct

because that is a manufacturer warranty due to the fairly new age of the machine. I’d be polite in my email and state that you feel they are being poorly represented by this third party because it is after all the manufacturer they are representing them. In other words go up the food chain. You won’t be out anything, because it takes very little time to send an email, and they need to know how they are being misrepresented by this third party.
It would not hurt to put in your email somewhere that until the paddle broke how extremely pleased you were with their product, but the inability of not being able to use it at this point is starting to put a bad taste in your mouth. Sugar and vinegar at once so to speak. I have often found it is better to go directly to the manufacturer than mess with the middle guy.

I would pursue my email inquiries a few more times

perhaps you have a different e-mail address to start a discussion again with the third party again, just to see/confirm they are still in business and still handling such affairs. Then I would call and talk with someone about what is going on, and your request to handle this matter sooner rather than later.
Is there somewhere you can buy just the paddle? I wouldn’t buy another machine brand new. What about looking in a thrift store for the machine where it might be worth it to buy for the paddle.

I have an annoying little situation here

which it occurred to me folks on the list might have some suggestions. It’s not DR, per se, but it is mildly financial and I’m not sure what to do next. So here goes.

We bought a bread machine in May of last year. In February of this year, the bread machine’s paddle broke. It was still well under warranty (1 year from date of purchase), and I had the receipt. I found the manufacturer’s customer service department online, and submitted a form from their website stating that the paddle had broken, it was under warranty and I wanted a replacement paddle. Not the whole machine, mind you, just the paddle. I was pleasantly surprised to get an answer back within 48hrs, asking for some codes from the machine serial number plate, and from the receipt. I emailed them within 24 hours with that information. I got back a reply within 48hrs of that, saying yes it’s still under warranty, thanks for the information, they’ll be happy to send a new paddle, I could expect to see it within 14 days. That was in mid-February.

Two weeks came and went, and no paddle. I emailed them back, saying I hadn’t received it yet. I got a reply within 48hrs again, saying there had been a problem at the distribution center, it would go out within just a few more days, and here’s the address they have on file for me. It was the wrong address. I emailed them back saying thanks for the reply, but the address is incorrect, minor typo, here’s the correct address. They emailed back that same day, saying thanks for the correction, they’ll get it sent to the corrected/verified address, thanks for my patience. That was three weeks ago.

So a week ago I emailed them back AGAIN, saying I still hadn’t received the paddle, it’s now been over a month since I first reported the problem AND since they had verified that the machine was under warranty and that a new paddle was forthcoming. But now I’m not getting an answer.

The machine in question was less than $100. My customer service inquiries have all come from and gone to some third-party company that apparently does customer service for multiple brands. So I’m not sure now where the problem is – the original manufacturer, the customer service company, or the distribution center (if that even exists as opposed to being some fictitious and convenient scapegoat). I don’t have contact information other than the email that I’ve had going back and forth and now they’re not replying to that any more. I’m debating with myself whether this is worth pursuing (principle of the thing) vs the real-world hassle factor involved, and perhaps I should just go out and buy a new machine. I was thinking to file a complaint but I don’t really know who to file a complaint with, or even who to file the complaint against.

I have my budget

menu and grocery shopping list done. I have a better idea of what I want to do with my investments thanks to Kimberly loaning me some books. I purchased DH a nice used power chair for 98% off retail. We have designed a ramp and front porch for it. We are saving cash for that too. I am trying to come up with frugal house remodeling ideas. So far no real good ideas there. I stink at that type thing. Especially since most stuff DH can’t help with. I would love any blog or tip ideas. I want to stay on budget with that and of course pay cash. We have been saving cash for season passes to a local theme park. Living like no one else is fun!

There was never a contract to begin with, nothing in writing

There was never a leinholder on the title. We bought the truck, it was an all cash transaction so when we registered it, it and the title are in mine and my husband’s names. FIL said for us to pay him what we could when we could. We have paid him monthly through our credit unions bill pay service or via personal check. I have copies of the personal checks (when presented at the bank for payment). I could keep records of the bill pay ones too. I also have a balance sheet staying what days I paid him and how.

To my knowledge neither of his brothers know about the loan. They know we had one, but I don’t think they knew their dad was who held it.

I don’t want to be a nay sayer, but based on my own personal experience I have to ask

Are there other “heirs” to what will eventually be his estate? Has the title been previously transferred? Is it clear of liens?
Now why I ask. In 1999 my dfil died. Dh had previously been told that when he died his pick-up and fifth wheel would be dh’s inheritance. Dmil agreed to it and all four kids knew it. Only THE sil decided otherwise and kept sneaking on our property to take the truck, that she some how had a key to. When we’d complain the remark was made that dmil was still on the title.
Dmil kept dragging her feet on turning the two over. She was hurting financially so we offered to pay for the two. We drew up a contract for $18,000 (dh really wanted these items) plus interest and paid her monthly until it was paid in full. There was never a lien put on the two and the titles were transferred the day we drew up the contract. NOW, THE sil is claiming we stole the truck and fifth wheel and gave dmil zero dollars. She threatened us with court action (note this is 14 years later), not directly but through social media and various friends and family members. She KNOWS of the contract—she has a copy of it, she also knows we have all our cancelled checks, but she continues.
You never think a family member would behave in such a manner, until it happens. A text will not hold up in a court of law if someone decides to get stinky. So I must ask, for your protection, is there any paper trail of this loan? If so PLEASE get a notarized paper stating it’s paid in full before you have the hassle we are having.